The build-up to the forthcoming Gift Aid and Lottery seminars has taught us a little more about the way the website's Courses and bookings link is being used by clients.
As a result, it has also identified parts of the booking process where – perhaps – we can amplify the help and guidance we give to would-be bookers.
With that in mind, let's take a few moments to consider why donorflex events are now exclusively booked online, and clarify the booking process.
First, access to the Courses and bookings link on the Client menu is restricted to your organisation's donorflex Liaison Manager (DLM) only. Why? To remove the risk of any other member of your team unwittingly duplicating a booking, or amending one incorrectly.
In essence, the online process allows your DLM to manage your bookings with confidence and precision right up until the event itself.
So far as the booking form itself is concerned, please note that the first part of the form is for details of your point of contact for the booking. If this person is also an event attendee, you need to complete a delegate form for them as well.
Most importantly, within each individual booking form is a link showing how many places remain available on your chosen event or course. It looks like this:
Please make your online booking as soon as possible, as someone else might be about to do so and pip you to the final places.
This is particularly pertinent if you've called to enquire about places and asked us to reserve a space. This can't be done over the phone. In fairness to other clients who are ready to book, we can't guarantee a place until we've received the online booking.
The evidence of the past few weeks of activity surrounding the Gift Aid and Lottery events is that the system is working as well as we'd hoped. However, we're always happy to listen to suggestions that will improve it.
