donorflex support

From the moment you start exploring whether donorflex is the right system and team for you, our relationship is about consultancy.

We offer advice and guidance before your first look at donorflex, and we give specialist consultation support as part of your implementation, working with key members of your team, to develop the operating procedures and data policy structure to suit your needs.

But it doesn't stop there.

• Premium Support services

We've introduced three optional levels of planned premium services for organisations who want their database to sing longer and louder.

These premium services provide you with the added comfort and security of knowing that donorflex specialists are working in close support of your management team in meeting the challenges you face.

A key feature of each premium plan is that it's highly cost-effective. The package includes pre-planned training and consultation time with donorflex experts who help you to structure and monitor the most effective deployment of donorflex to support your organisation's needs.

If you want to know more, after you've acquainted yourself with one client's view, please make sure you've logged in using your client username and password, then return to this link. You'll then be given an opportunity to download our donorflex Premium Support leaflet.

• The user's view...

I know he lives and breathes donorflex. We sit down and he tells us how we can really use it to best effect. It's structured and systematic – St Oswald's Hospice on the benefits of having a donorflex Gold Premium Support Agreement and why they look to their allocated client development manager for best practice

We offer consultation as standard to a new client as part of the implementation plan, because we believe your interests are best served with an appropriate amount of specialist consultation support to key members of your management team.

But many organisations are keen to take that further, reasoning that the more expert their staff are in deploying donorflex, the greater the rewards will be across their organisations – and for the causes they cherish.

That's why we provide you with the opportunity to take out a Gold, Diamond or Platinum Premium Support Plan.

Each includes dedicated training and technical review to help you structure, deploy and monitor donorflex in the best way to meet your organisation's needs.

The benefits of your chosen Premium Support Agreement supplement your familiar Annual Software Support Agreement.

We place emphasis on our commitment to a planned approach, from the moment we establish a schedule for the year with you, to the day you measure the success it has brought.

And, if it helps, we realise a flexible way to pay might suit your budgetary constraints.

To find out more, read on through Premium Support article below.