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We’re on the user-group trail again – in a virtual sense

November 20, 2020 - by Mark Higgitt

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It’s never been more important to keep in touch

donorflex Keeping in Touch sessions-2020 logoWhen lockdown turned life upside down, back in the spring, the first donorflex casualties were our season of Regional User Group roadshows, the big highlight of our year on the road.

As we all sharpened new online skills and turned face-to-face gatherings into virtual meetings, we promised to fill the gap with an alternative tuned to the times – because, after all, your dependence on great data-management has rarely been greater.

So, while RUGs continue to take an enforced rest, welcome to our online Keeping in Touch sessions! Here’s what you can look forward to…

Every fortnight, we’ll take to Zoom for a two-hour chin-wag hosted by Jo Davies and Steve Mason, with Patrick O’Donnell and Paul Hilliard in support.

The sessions draw inspiration from that traditional point in a RUG roadshow when we throw the floor open to you. Any topic goes – donorflex, data, general topics of mutual interest, trends, successes, challenges, concerns.

Every fourth KIT session will be dedicated to the donorflex Lottery and Raffle modules, hosted by Patrick and Paul, so that users who have that very focussed relationship with us and the system will have ample opportunity to take part too.

And the best thing is this – they’re free!

The whole KIT and caboodle

In order to rekindle that essential RUG feel and balance, this is how they will run….

  • Each KIT session will involve a maximum of 16 delegates, to keep the gallery of on-screen faces to one page and – therefore – to conjure that RUG-like informality
  • To open each KIT date to as many clients as possible, we’ll take bookings from one person per organisation – although, if technical circumstances allow, of course, you could share your screen with colleagues to widen the team audience
  • The sessions will be delivered by Zoom (allowing users to join by phone, if that suits your organisation’s requirements)
  • Delegates will be given the option of sending in their questions ahead of the session, or waiting for the session itself
  • If the need for a module-specific KIT session outside of Lottery and Raffle emerges during a fortnightly session, we can schedule and promote something for that focus
  • We can’t hand you a delegate badge, to tell everyone who you are, so we’ll require each delegate’s Zoom label to carry their name and organisation…
  • And we’ll request that – wherever possible – you activate your video camera, so that we can have a visual cue for those moments when you wish to make a contribution

And they kick off….

… at 10am on Wednesday, December 2, with the full schedule from now until Easter looking like this:

  • Wednesday, December 2, 2020: Open topics
  • Thursday, December 17, 2020: Open topics
  • Tuesday, January 5, 2021: Open topics
  • Tuesday, January 19, 2021: Lottery-Raffle focus
  • Thursday, February 4, 2021: Open topics
  • Tuesday, February 16, 2021: Open topics
  • Wednesday, March 3, 2021: Open topics
  • Tuesday, March 16, 2021: Lottery-Raffle focus
  • Wednesday, March 31, 2021: Open topics
  • Thursday, April 15, 2021: Open topics

What’s your question?

If you want to flag up the topic that interests you ahead of the KIT session, please include those details in the Notes area of your booking form – and also send consultants an email.

How to book

Talking of the booking form, to book for a KIT, head straight for the donorflex events booking website (up there, on the right-hand side of the main menu) and claim your place.

Remember, the first part of the booking form requests the details of the person administrating the booking. If you’re both the booker and the delegate, please make sure you repeat your details after clicking the ‘Add delegate’ button. If you don’t, we can’t assume the name of the delegate and you could miss out.

And don’t forget, the bookings site requires the login credentials belonging to your donorflex Liaison Manager (DLM).

We look forward to hearing from you. But hurry up. We’re expecting places to go quickly.


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We work with the key drivers of the UK charity sector.

Data Access Europe
Institute of Fundraising Corporate Supporter
Hospice Income Generation Network
Hospice Lotteries Association
National Lotteries Council
HMRC