Training and Support

Software support means peace of mind

We understand the importance of a good and timely response to your operational questions and needs and we’ll always go that extra mile. We’re available throughout the working day whenever you need us.
The annual software support contract (ASSA) ensures we’re by your side:

• Phone support 9am-5:15pm
• All donorflex upgrades
• Client area on the donorflex website
• Low-cost training modules
• Free workshops and virtual user group meetings

Contact our support team

Terms and conditions

These terms and conditions apply to all Care Data Systems training and user events. By booking, you’re deemed to have accepted them:

1. You may redeem training voucher/s to deduct £75 off scheduled donorflex training modules (except Datastream overview sessions) or dedicated training either on site or at Care Data Systems training facility in Birmingham. See below for other specific exclusions.
2. Training vouchers cannot be redeemed against any other product or service from Care Data Systems (for example, our special-rate bite-size training and consultancy / regional user roadshows / seminars / user conferences).
3. Training voucher redemptions MUST be stated at time of booking, as vouchers cannot be redeemed once the transaction has been processed by Care Data Systems.
4. A maximum of one training voucher per delegate is redeemable at any training module.
5. A maximum of two training vouchers are redeemable against any dedicated training day (not per delegate).
6. Your payment must be received before the event.
7. We reserve the right to cancel or reschedule any course without prior notice. We will endeavour, where possible, to give notice of any cancellation.
8. Our cancellation policy is as follows. No refunds will be given for places cancelled within eight working days of the scheduled training or user event date.