Training and Support

The donorflex support team are here to empower you to use donorflex to its maximum potential so you can do more of what matters.

Bottom Right v2 support

Software support means peace of mind

We understand the importance of a good and timely response to your operational questions and needs and we’ll always go that extra mile. We’re available throughout the working day whenever you need us.
The annual software support contract (ASSA) ensures we’re by your side:

• Phone support 9am-5:15pm
• All donorflex upgrades
• Client area on the donorflex website
• Low-cost training modules
• Free workshops and virtual user group meetings

We’re here to guide you through

Discover a world of knowledge and collaboration through our array of donorflex workshops, regional user group meetings and courses. They all offer a wide variety of topics tailored to meet your interests and needs. From technical skills to professional development, our friendly team will guide you through interactive sessions designed to inspire, educate and empower.

Our tailored training sessions are designed for all levels. Whether you’re a beginner, want to gain proficiency in navigating the database, or explore the functionality. We offer bespoke and modular training sessions curated especially for you and your colleagues either on site, at our donorflex headquarters in Birmingham or in an online solution.

Terms and conditions

These terms and conditions apply to all Care Data Systems training and user events. By booking, you’re deemed to have accepted them:

  1. You may redeem training voucher/s to deduct £75 off scheduled donorflex training modules (except Datastream overview sessions) or dedicated training either on site or at Care Data Systems training facility in Birmingham. See below for other specific exclusions.
  2. Training vouchers cannot be redeemed against any other product or service from Care Data Systems (for example, our special-rate bite-size training and consultancy / regional user roadshows / seminars / user conferences).
  3. Training voucher redemptions MUST be stated at time of booking, as vouchers cannot be redeemed once the transaction has been processed by Care Data Systems.
  4. A maximum of one training voucher per delegate is redeemable at any training module.
  5. A maximum of two training vouchers are redeemable against any dedicated training day (not per delegate).
  6. Your payment must be received before the event.
  7. We reserve the right to cancel or reschedule any course without prior notice. We will endeavour, where possible, to give notice of any cancellation.
  8. Our cancellation policy is as follows. No refunds will be given for places cancelled within eight working days of the scheduled training or user event date.

We’re always happy to help

Have questions, need assistance, or just want to learn more about how donorflex can help your organisation? Personal interaction are at the heart of what we do. Reach out with any questions or to discuss how we can tailor our services to meet your unique needs

or give us a call: 0121 458 7887

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