In light of recent developments surrounding Coronavirus disease (COVID-19), I want to share an update on the specific steps that were taking at Care Data Systems (donorflex) to ensure our team and customers are safe, and to continue delivering the support services you rely upon to keep your own cause moving.
As you know, in line with Government guidance, weve closed our Kings Norton offices to all except a skeleton staff, who are operating from different areas of the building to honour the social-distancing advice.
All other staff are working from remote locations and are well-equipped to deliver our usual high standard of support using one or more of these solutions, as appropriate:
If remote work isnt possible where safe, within Government guidelines, and deemed to be absolutely necessary we may still visit a clients site. However, this will be reviewed on a case-by-case basis.
So, please be reassured that the donorflex team remains fully operational and focussed on ensuring that the level of service you already enjoy hasnt been affected. In other words, business as usual.
Where possible, we ask that any payments should be made by BACS and not cheques, and all items of mail be should be scanned and sent via email rather than the Royal Mail.
We will send invoices, credit notes and so on to you by email. We simply ask that they are forwarded to your Finance department on our behalf.
Weve always limited the number and frequency of email alerts sent to our friends and partners in the world of donorflex. Youre busy enough without us adding unnecessarily to the demands on your time and attention.
Its an approach that well maintain, safe in the confidence that, if you see a donorflex alert in your inbox, youll know that it conveys important information.
If you dont currently receive such emails, and you would like to do so, please let us know via firstname.lastname@example.org. All we need is your name, role, and preferred email address.
Until Care Data Systems offices are on the way to being fully operational again, were discouraging visits.
The health and safety of our team, our families, and our clients are the highest priority. We continue to encourage everyone to follow the preventive measures recommended by the Government and the NHS.
Rest assured, our 32 years of experience means that Care Data Systems is well positioned and prepared to work through this pandemic. We ask for your patience as you ask for ours and will continue to communicate any updates and other measures were taking as the situation progresses.
Please stay safe. We look forward to helping you through this challenge and emerging with an even stronger partnership than we cherish at present.
We work with the key drivers of the UK charity sector.