donorflex 11 service packs released
donorflex 11.1 Service Pack 4 and donorflex 11.2 Service Pack 2 are now available for users to download from the website.
It’s time to update donorflex…
donorflex 11.1 Service Pack 4 and donorflex 11.2 Service Pack 2 are now available for users to download from the website.
The Service Packs address a couple of issues recently notified to us by our users – and please bear in mind that they are only relevant to organisations that currently use donorflex 11.1 or 11.2, not donorflex 12 which is unaffected.
There are 2 issues: one concerning the Lottery import and one in Organised Events:
Lottery
If the Lottery Plays and Players Import is run in test mode and then immediately in live mode in the same session, and there are email addresses in the incoming file, then the mailing preferences are not imported.
Organised Events
In some instances, the published summary income figure on the Event Detail / Financials tab is incorrect. This fix requires a Recalc to be performed once the service pack is installed. Recalc can be found under donorflex Tools and Utilities / donorflex utilities. Do not tick either of the 2 tick boxes and ensure that no-one else is logged into donorflex when the recalc is being run.
Important points
Please note a couple of important points that will be familiar if you’ve managed previous service packs.
When you choose to download the Service Pack, your donorflex Liaison Manager (DLM) must use their specific username and password to log in to the My donorflex – Downloads area of the website as this is a restricted-access.
Once there, these are the files you need – either for donorflex 11.1 or donorflex 11.2.
- donorflex 11.1 SP4.zip
- donorflex 11.2 SP2.zip
Simply download the file that is relevant to your current installed version, unzip the file into your master file location and proceed.
Contact us
Please be ready to contact the donorflex support team at support@donorflex.com or call 0121 458 7887 for the password to open the zip file listed above.
Don’t just take our word for it. See what our clients say...
I looked at the system we had and there were all sorts of reasons why, unfortunately, that wasn’t going to help us. donorflex seemed to be able to help us meet our immediate needs, but also grow with us as we grew over the years.
Mary Liley
Head of Fundraising
Liverpool Heart & Chest Hospital Charity
Switching to the Donorflex Lottery module centralized our hospice lottery operations, saving us £15,000 annually in admin costs. With all fundraising activities in one database, our £5m annual fundraising goal is more achievable. The Donorflex team provided exceptional guidance, from data integration to our first draw, offering ongoing support and training. Wish we’d made the move sooner!
Linzi Warburton
Head of Fundraising
Trinity Hospice, Blackpool
Datastream has saved our organisation hours every week of processing time when it comes to event registrations. I couldn’t do my job without it!
Vicki Hedger
Donations and Database Manager
St Barnabas House Hospice Worthing
Just to let you know, I submitted my Gift Aid claim via donorflex last Friday and have received payment today. Can’t believe how simple and quick it is. Going forward will submit all Gift Aid claims via donorflex. Thanks for your help.
Farzana Kaka
Research & Data Officer
Henshaws
No question/suggestion is too silly, small or big for the donorflex team! I like the way they make it their business to understand our wants and needs as a charity and work with us to develop a solution. I also feel I am being listened to and my opinion really matters.
Vicki Hedger
Donations and Database Manager
St Barnabas House Hospice Worthing
