donorflex support

Software support is the only recurring cost of donorflex ownership. It is reviewed every November, taking effect the following January.

The ASSA cost covers the provision of Help Desk support during normal working hours, as well as all upgrades and service packs.

In addition, users with a current ASSA are eligible for access the password-protected client areas of this website, as well as invitations to our annual Regional User Group and / or User Conference gatherings, which carry a small delegate rate charge.

In short, the annual software support contract incorporates:

• Local rate phone support 9am-5pm
• All donorflex upgrades
• User conference invitation
• Low-cost training modules
• Technical bulletins
• Client area on the donorflex website
• Regional user groups

• The user's view...

Just a very quick thank you for all your help and assistance over the last few days. You don't know how grateful I am. I feel more confident about the system, but that's because I know your team are at the end of the phone. Keep up the excellent work! – Zena Wright, BREAK