Want back-up that boasts almost 30 years of expertise and experience and understands the challenges, the pressures, the rewards, and the cause you cherish?
Its all part of having a current Annual Software Support Agreement, which is the only recurring cost of donorflex ownership. Its reviewed every November, taking effect the following January.
The ASSA cost covers the provision of Help Desk support during normal working hours, as well as all upgrades and service packs.
In addition, users with a current ASSA are eligible for access to the password-protected client areas of this website, as well as invitations to our annual Regional User Group and / or User Conference gatherings, which carry a small delegate rate charge.
In short, the annual software support contract incorporates:
Look on your ASSA as membership of a great club with all the benefits that twice resulted in the donorflex team being voted as the UKs best charity CRM database supplier in the Institute of Fundraisings coveted Partners in Fundraising awards. Okay, those accolades came a while ago, but the principles behind those successes are still what drive us.
No question or suggestion is too silly, small or big. I like the way the donorflex team make it their business to understand our wants and needs and work with us to develop a solution. I feel Im being listened to and my opinion really matters Vicki Hedger, Donations and Database Manager, St Barnabas Hospice Worthing
We work with the key drivers of the UK charity sector.