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donorflex software support

Software support means peace of mind

We know that, when you ask for help, you need instant access – and we mean instant, no promise of a call back in four or five days – to our support team. Call 0121 458 7887 or click the button to email us your question.

donorflex software support

When you need help, you need help

Want back-up that boasts almost 30 years of expertise and experience and understands the challenges, the pressures, the rewards, and the cause you cherish?

It’s all part of having a current Annual Software Support Agreement, which is the only recurring cost of donorflex ownership. It’s reviewed every November, taking effect the following January.

The ASSA cost covers the provision of Help Desk support during normal working hours, as well as all upgrades and service packs.

In addition, users with a current ASSA are eligible for access to the password-protected client areas of this website, as well as invitations to our annual Regional User Group and / or User Conference gatherings, which carry a small delegate rate charge.
In short, the annual software support contract incorporates:

  • Phone support 9am-5pm
  • All donorflex upgrades
  • User conference invitation
  • Low-cost training modules
  • Technical bulletins
  • Client area on the donorflex website
  • Regional user groups
  • Preferential hourly / daily charity rate for consultancy

It’s always been part of our mission

Look on your ASSA as membership of a great club with all the benefits that twice resulted in the donorflex team being voted as the UK’s best charity CRM database supplier in the Institute of Fundraising’s coveted Partners in Fundraising awards. Okay, those accolades came a while ago, but the principles behind those successes are still what drive us.

No question or suggestion is too silly, small or big. I like the way the donorflex team make it their business to understand our wants and needs and work with us to develop a solution. I feel I’m being listened to and my opinion really matters – Vicki Hedger, Donations and Database Manager, St Barnabas Hospice Worthing

Trusted by companies and organisations

We work with the key drivers of the UK charity sector.

Data Access Europe
Institute of Fundraising Corporate Supporter
Hospice Income Generation Network
Hospice Lotteries Association
National Lotteries Council