Share this page.
Select your desired platform below...
Search this website
Enter your search query below...
Log in
Contact Share Search

Software support means peace of mind

With donorflex on your team, you have more than just a great CRM database. You also have instant access – and we mean instant, no promises of a call back in four or five days or weeks – to back-up that boasts almost 30 years of expertise and experience and understands the challenges, the pressures, the rewards, and the causes you cherish.

Software support is the only recurring cost of donorflex ownership. It is reviewed every November, taking effect the following January.

The ASSA cost covers the provision of Help Desk support during normal working hours, as well as all upgrades and service packs.

In addition, users with a current ASSA are eligible for access to the password-protected client areas of this website, as well as invitations to our annual Regional User Group and / or User Conference gatherings, which carry a small delegate rate charge.
In short, the annual software support contract incorporates:

  • Phone support 9am-5pm
  • All donorflex upgrades
  • User conference invitation
  • Low-cost training modules
  • Technical bulletins
  • Client area on the donorflex website
  • Regional user groups

Look on your ASSA as membership of a great club with all the benefits that have twice resulted in the donorflex team being voted as the UK’s best charity CRM database supplier in the Institute of Fundraising’s coveted Partners in Fundraising awards.

No question or suggestion is too silly, small or big. I like the way the donorflex team make it their business to understand our wants and needs and work with us to develop a solution. I feel I’m being listened to and my opinion really matters – Vicki Hedger, Donations and Database Manager, St Barnabas Hospice Worthing