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From little Acorns... a brief history of donorflex

We’ve been working hard providing top-notch Customer Relationship Management software to UK charities since 1988, when we were founded as part of the West Midlands Children’s Hospice Project, now Acorns.

In 1991, we incorporated as an independent organisation. Since then, both Acorns and donorflex have gone from strength to strength. Acorns now operates three sites, and at donorflex we have the privilege of working with a diverse group of clients – both small and large – from all over the UK and beyond.

Fostering positive, strong relationships with each of our clients is something that makes us very proud. We’re pleased to be able to help organisations make a difference to their chosen cause, and we’re committed to making sure that donorflex is always the right tool for the job.

Our customers tell us how much they value our high-quality customer service, and we work hard to maintain this reputation. We’re available when someone needs us, providing technical backup and the kind of support that comes from our years of experience.

When you talk, we listen. Our commitment to developing donorflex to meet the changing landscape our clients face means that those same clients are our best source of information, and inspiration. We listen when you tell us what your organisation needs, and we continue to grow donorflex so that it’s the best that it can be.

That’s why we’ve twice been voted as the UK’s Best CRM database supplier. Coming from the Institute of Fundraising’s Partners in Fundraising awards, it’s about the biggest accolade a team like ours can be awarded.

Now meet the team!

A regular – and sometimes rapid – turnover of staff is an enemy to the best-laid plans of charity teams all over the country. Continuity is the key. We know that one of the things our clients value most is that the donorflex team has it by the basketful.

When we tell you that more than half of our team has been with the company for in excess of 10 years, you’ll appreciate why ’churn’ is an alien concept at Patrick House.

It means that we’re just as likely to ask a Regional User Group attendee how the family is as explore what they like about the latest feature. But there are some things that even our closest acquaintances won’t know about the team behind donorflex. Until now, that is. Click here to find out more.... 

No suggestion or question is too silly, small or big for the donorflex team. I like the way they make it their business to understand our wants and needs and work with us to develop a solution. I feel I’m being listened to and my opinion really matters –Vicki Hedger, Donations and Database Manager, St Barnabas Hospice Worthing